RentSmart's
Cancellation, Extension and Reschedule Guides
The only constant in life is change and you may experience this while you’re using our platform. You will always have a change of plan and that’s why we try to make it easy for our users. Find out the details and steps on cancellation, extension and reschedule below.
CANCELLATION
We truly understand rentals cannot always go the way it's planned. Sometimes you just need to cancel it and you might wonder how to do it and are you going to be charged for cancelling. Below are the details you should know before wanting to cancel and order
Cancelling a rental
For Renters
Renter cancels an approved order:
More than 48 hours prior to the rental start date, then 50% of rental fee is refunded. Security deposit and add-ons are 100% refundable
Renter cancels an approved order:
Less than 48 hours prior to the rental start date, there is no refund
Renter cancels a pending order
Full refund without being charged
Renter cancels an order due to poor listing
Full refund without being charged if reported within 24 hours upon item being received
Cancelling a Rental
For Owners
Owner cancels an approved order:
A fee of 30% rental fee will be charged to the Owner
Owner rejects an order
No charge will be given
Order is cancelled by renter due to poor listing
Owner will be charged 30% of rental fee
How To Cancel An Order
These are steps on how to cancel and order, both for renters and owners
Renters
- Send an email to RentSmart at customer.care@rentsmartasia.com and provide the order number and reason of cancellation
- RentSmart will contact the owner of the item and notify about the cancellation request
- Upon confirmation with owner, RentSmart will get back to the renter
owners
- Send an email to RentSmart at customer.care@rentsmartasia.com and provide the order number and reason of cancellation
- By cancelling an approved booking, owner must acknowledge that a cancellation fee will be charged on them
- RentSmart will credit the refund to the renter's account
Steps to Reschedule Rental Date:
- Get in touch with RentSmart and provide the order number and the new dates for the rental
- RentSmart will confirm with the owner on the reschedule request
- Upon confirmation from the owner, we will reschedule the rental booking
Steps to Extend Rental Date:
- Contact RentSmart for the dates you'd like to extend and the order number
- RentSmart will contact the owner to confirm the extension request
- Upon confirmation, RentSmart will credit RM100 to your account funds to offset security deposit
- Go to the the product page, select the extension dates and book online
Got questions?
Have a look at our questions and answers page to help you understand better:
